Privacy Policy

Introduction

At Primestoneadv, we understand that your privacy matters deeply. This policy explains how we collect, use, and protect your personal data when you use our financial education platform. We're committed to transparency about our data practices and your rights under UK data protection laws.

By using our services at primestoneadv.com, you're agreeing to the practices described in this policy. We've written this in plain English because privacy shouldn't be complicated to understand.

Information We Collect

Personal Information You Provide

When you register for our budgeting courses or contact us, we collect information you voluntarily share:

• Your name and email address for account creation
• Contact details when you reach out to our support team
• Learning preferences and goals you share with us
• Feedback and comments you provide about our courses

Automatically Collected Data

Our website automatically collects certain technical information to improve your experience. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to understand how our platform performs and where we can make improvements.

How We Use Your Information

Your data helps us provide better educational experiences. Here's exactly how we use different types of information:

• Course Delivery: We use your contact information to send course materials and updates about your learning progress
• Platform Improvement: Technical data helps us fix bugs and make our website faster and more reliable
• Communication: We'll email you about course updates, new content, and important policy changes
• Support: When you contact us, we use your information to resolve your questions and improve our help resources

We don't use your data for automated decision-making or profiling. Every interaction is designed to support your learning journey, not to make assumptions about your financial situation.

Data Sharing and Third Parties

We're selective about who we share your information with. Generally, we keep your data within our organization, but there are specific circumstances where sharing is necessary:

Service Providers

We work with carefully chosen companies that help us deliver our services. This includes email delivery services, website hosting, and customer support platforms. These partners can only use your data to provide services to us and must follow strict confidentiality agreements.

Legal Requirements

Sometimes we're legally required to share information. This might happen if we receive a valid court order or need to comply with UK financial education regulations. We'll always try to notify you unless we're legally prevented from doing so.

We never sell your personal information to marketing companies or data brokers. Your trust is more valuable than any potential revenue from data sales.

Your Rights and Control

Under UK data protection laws, you have significant control over your personal information. Here's what you can do:

• Access: Request a copy of all personal data we hold about you
• Correction: Ask us to fix any incorrect or incomplete information
• Deletion: Request that we delete your account and associated data
• Portability: Get your data in a format you can transfer to another service
• Objection: Object to certain types of data processing

To exercise these rights, simply email us at help@primestoneadv.com with your request. We'll respond within one month and guide you through the process. There's no charge for most requests, though we might ask you to verify your identity first.

Data Security and Protection

Protecting your information is one of our top priorities. We use industry-standard security measures including encrypted data transmission, secure servers, and regular security audits. Our staff receive privacy training and access personal data only when necessary for their work.

However, no online system is completely immune to security threats. We continuously monitor for potential vulnerabilities and will notify you promptly if we ever discover a data breach that might affect your personal information.

Data Retention

We keep your personal data only as long as necessary for the purposes we collected it. Here's our general approach:

• Active account data: Retained while you're using our services
• Course completion records: Kept for three years after completion
• Support communications: Deleted after two years
• Marketing preferences: Maintained until you unsubscribe

When we delete your data, we ensure it's completely removed from our systems, including backups. Some information might be retained longer if required by law or for legitimate business purposes like fraud prevention.

International Data Transfers

While Primestoneadv operates primarily in the UK, some of our service providers may process data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions that provide equivalent protection to UK data protection laws.

We'll never transfer your data to countries without adequate protection measures, and we regularly review our international data flows to ensure ongoing compliance with UK regulations.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how people use our platform. We use both essential cookies (necessary for the website to function) and optional cookies (for analytics and improvement purposes).

You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website features, but you'll still be able to access our core educational content.

Changes to This Policy

We review this privacy policy regularly and may update it to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and prominently display the updates on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "last updated" date at the top of this policy shows when we last made changes.